Shipping policy

DISTANCE SALES AGREEMENT

Last Updated: July 17, 2026

This Distance Sales Agreement ("Agreement") has been concluded and entered into force by and between the SELLER and the BUYER, whose details are provided below, upon the BUYER's electronic approval on the Website, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188).

ARTICLE 1 — PARTIES

1.1. SELLER

  • Company Title (Unvan): 3K İÇ GİYİM ÜRÜNLERİ İTHALAT İHRACAT İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Brand (Marka): Kenn Paul
  • Address (Adres): Sururi Mah. Hocahani Sokak, Eğirdir Şen Han No: 15 B, Fatih / İSTANBUL 34435
  • Phone (Telefon): +90 532 264 55 34
  • E-mail (E-posta): info@kennpaul.com

1.2. BUYER

  • Name & Surname: [Specified in the order form]
  • Address: [Specified in the order form]
  • Phone: [Specified in the order form]
  • E-mail: [Specified in the order form]

ARTICLE 2 — SUBJECT

The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product/products ("Product") ordered by the BUYER electronically through the website of the SELLER www.kennpaul.com ("Website"), whose characteristics and sales price are specified below.

The BUYER declares that they have read the preliminary information on the basic characteristics, sales price, payment method, and delivery conditions of the products offered for sale on the Website, and by giving the necessary confirmation electronically, they accept this preliminary information and this Agreement.

ARTICLE 3 — CONTRACT PRODUCT INFORMATION

The type, type, quantity, brand/model, sales price (including VAT), payment method, and delivery information of the Product provided to the BUYER electronically at the time of the order (order summary/confirmation email) are an integral part and annex to this Agreement.

  • Product Group: Underwear (men's boxers)
  • Product Price: [Specified in the order summary] (including VAT)
  • Shipping Cost: [Specified in the order summary]
  • Payment Method: Credit card / debit card / other payment methods offered on the Website
  • Delivery Address / Billing Address: Address specified by the BUYER during the order

ARTICLE 4 — GENERAL PROVISIONS

4.1. The BUYER acknowledges, declares, and undertakes that they have read the preliminary information regarding the basic characteristics, sales price, and payment method of the contract product specified in Article 3 and have given the necessary confirmation in the electronic environment.

4.2. The contract product shall be delivered to the BUYER or the person/organization at the designated address within the period specified on the Website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal period of 30 days.

4.3. If the contract product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the recipient does not accept the delivery.

4.4. The SELLER is responsible for delivering the contract product in a sound, complete manner, in accordance with the qualifications specified in the order, and together with warranty documents and user manuals, if any.

4.5. For the delivery of the contract product, it is mandatory that this Agreement is confirmed electronically and the product price is paid by the BUYER's preferred payment method. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be released from the obligation to deliver the product.

4.6. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized and unlawful use of the BUYER's credit card by unauthorized persons after the delivery of the product, the BUYER must return the product to the SELLER within 3 (three) days, provided it has been delivered to them.

4.7. If the SELLER cannot deliver the contract product within the period due to force majeure or extraordinary circumstances (natural disasters, adverse weather conditions, transport interruptions, fire, rebellion, war, etc.) that prevent the supply of the ordered product, the SELLER is obliged to notify the BUYER. In this case, the BUYER may request the cancellation of the order, replacement with a similar product, or postponement of the delivery until the obstacle is removed.

ARTICLE 5 — RIGHT OF WITHDRAWAL

5.1. The BUYER has the right of withdrawal within 14 (fourteen) days from the date of delivery of the goods to themselves or to the person/organization at the designated address, without assuming any legal or penal liability and without giving any justification. To exercise the right of withdrawal, it is sufficient to contact the SELLER within this period via info@kennpaul.com, phone number +90 532 264 55 34, or written notification.

5.2. In case the right of withdrawal is exercised, the BUYER is obliged to return the product to the SELLER within 10 (ten) days together with its invoice, with the original packaging undamaged, and the product, labels, and hygiene tapes intact.

5.3. Hygiene exception in underwear products: Pursuant to Article 15/1-ğ of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for boxers/underwear products whose packaging has been opened, hygiene tape has been torn, or that have been worn or washed, due to health and hygiene reasons. The full scope of this issue is governed by the Cancellation and Refund Policy published on the Website.

5.4. If the right of withdrawal is exercised timely and properly, the product price and shipping costs (if any) are refunded within 14 days following the receipt of the withdrawal notification by the SELLER, using the same method of payment.

ARTICLE 6 — SITUATIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

  • Products prepared in line with the BUYER's requests or personal needs,
  • Products whose return is not suitable for health and hygiene reasons if their packaging, tape, seal, pack have been opened after delivery (see Article 5.3),
  • Goods whose price changes depending on fluctuations in financial markets,
  • From goods whose protective elements such as packaging, tape, seal, pack have been opened after delivery; those whose return is not suitable for health and hygiene reasons.

ARTICLE 7 — DEFAULT AND LEGAL CONSEQUENCES

If the BUYER falls into default in transactions made by credit card, they will pay interest and be liable to the card issuer bank within the framework of the credit card agreement between the bank and the BUYER. In this case, the relevant bank may apply for legal remedies; the BUYER agrees to pay the costs and attorney fees arising therefrom.

ARTICLE 8 — DEFECTIVE PRODUCTS

In case the contract product is defective, the BUYER may exercise their rights under Articles 8-12 of Law No. 6502 (free repair, replacement with a non-defective equivalent, price discount, rescission of the contract). These requests are forwarded to the SELLER in accordance with the procedure specified in the Cancellation and Refund Policy published on the Website.

ARTICLE 9 — COMPETENT AUTHORITY

In the application of this Agreement, Consumer Arbitration Committees up to the value declared by the Ministry of Trade in the place of residence of the BUYER or the SELLER, and Consumer Courts in disputes exceeding this value are authorized.

ARTICLE 10 — EFFECTIVENESS

When the BUYER makes the payment for the order placed on the Website, they are deemed to have accepted all the conditions of this Agreement in the electronic environment, and the Agreement enters into force at this moment.

  • SELLER: 3K İÇ GİYİM ÜRÜNLERİ İTHALAT İHRACAT İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • BUYER: [Order Owner]
  • Order Date: [Specified in the order summary]